Discover today if our panel of SRA regulated, housing disrepair solicitors can help you claim compensation. Each claim may be worth £1,000s
Start your claimWhat is it?
More and more, tenants are living in poor housing conditions with rising damp, mould, leaks, dangerous electrics, and vermin infestations which their landlord should have repaired
Whether you live in social housing or council housing, your landlord is responsible for making sure you live in a safe and habitable environment
The tenancy agreement you signed should provide the protection that your landlord will keep the property in a good state of repair. Unfortunately, landlords don't always fulfil their obligations. If this happens, you can make a claim on the basis of breach of contract. The landlord's obligation usually only covers the structure, exterior, and supply of utilities to the property. For example, the basis of a disrepair claim could be for damage caused by a water leak as opposed to condensation
Housing disrepair has featured on the below
Can I claim?
We can help tenants who feel they are being ignored by their landlord. But in order to qualify for a valid claim, our panel of experts will need to look for the following things:
If the above scenario sounds like you or a loved one, let our expert group of solicitors help. Find out if you can claim today by filling our quick and easy eligibility form
What is it I'll be claiming for?
Repair issues in your home can cause all sorts of problems for you and your family. If your landlord doesn't fix your disrepair, you may suffer from both physical health issues and mental health problems.
You could also be left with damaged property, and forced to deal with many other inconveniences
Disrepair compensation takes all of this into account. Our expert panel's objective is to secure compensation for all of the troubles you have been put through and any harm suffered as a result of the disrepair.
The disrepair compensation you can claim is:
The compensation received can also cover your legal costs should your case go to court. Our panel of housing solicitors can inform you exactly how much you should look to recover when you start your claim
How we can help
At Sandstone Legal, we fight to protect tenants in vulnerable conditions who have been ignored by their landlords
We have successfully managed and secured redress for numerous cases of tenants suffering from disrepair. We know that living with damp, mould, or faulty electrics can seriously affect the physical and mental wellbeing of you and your loved ones, which is why we go the extra mile to try to secure compensation and that any repairs you need get carried out. You have the right to live in a safe home — we can help
At Sandstone Legal, we operate our housing disrepair claims on a No Win, No Fee basis. This means that, at no cost to you, we will check whether you have a valid claim
FAQs
How long is the claim process?
In most cases, a letter from our team will result in property repairs being completed by your landlord. However, if the case does need to go to court it could take between 9 and 12 months to obtain the compensation. Our group of housing solicitors will inform you how long your claim should take at the beginning of your case
Will I need to pay anything upfront to make a claim?
No. All of the claims that the panel take on are brought forward on a No Win, No Fee basis. This means you don't need to pay anything to us upfront, and will only need to pay our panel a fee if your claim is successful. Our panel of solicitors are happy to discuss this in more depth
How do I know if I am eligible to make a claim?
If you're a Housing Association or Council tenant living in a property with any of the disrepair issues listed above, then there is a good chance that you are eligible for compensation. If you have informed your landlord and they have not carried out the repairs, you should get in touch as soon as possible. Fill out our short enquiry form now to check if you are eligible
Do I still need to pay my rent if I am claiming?
Yes, you must pay your full rent and maintain your contractual obligations
Can I claim if I have moved out of the property?
No, unfortunately not. You must be living in the property
Privacy policy
We take your privacy very seriously.Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
This Privacy Policy applies to you if you provide your personal data to us, even if you decide not to go ahead with any product or service that we offer and does not apply to any third party websites that may have links to our own website.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Who we are
Data is collected, processed, and stored by Sandstone Legal Limited, trading as “Sandstone Legal”. Sandstone Legal Limited is a limited company, incorporated in England and Wales, authorised, and regulated by the Solicitors Regulation Authority under number 808140.
We are what is known as the “Data Controller” of the personal information you provide to us. We handle and store your personal information in accordance with the law, including the UK GDPR and the Data Protection Act 2018.
Sandstone Legal is registered with the UK Information Commissioner's Office (ICO) under registration number ZA518143.
Key terms
It would be helpful to start by explaining some key terms used in this policy:
We, us, our | Sandstone Legal Limited, Sandstone Legal, Willfully, Fast Track Housing Claims, Credit Claims Experts, Business Energy Claim Line, SandstoneWills and our group companies |
Personal data | Any information relating to an identified or identifiable individual |
Special category personal data |
|
Data subject | The individual who the personal data relates to |
What information will we collect from you?
We will only collect information from you that is relevant to the matter we are dealing with, which shall depend on what you have asked us to do or what we are contracted to do for you.
There are two types of personal data (personal information) that you may provide to us, which include:
and
Personal data is generally restricted to basic personal data and any information needed to complete identity checks. Where we process special category personal data, we will ensure we are permitted to do so under data protection laws, e.g.:
Who do we receive information from?
While acting for you we may receive information about you from various sources including the following:
Please be assured that this information will be treated confidentially at all times and will only be used where necessary.
How and why we use your personal data:
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.You have the right to object to processing based on legitimate interests. We must then stop the processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is required to establish, exercise or defend legal claims.
The primary reason for asking you or others to provide us with your personal information is to provide legal services to you so we may perform our contract.
The following are some other examples of what we may use your information for:
How will we use your information?
We may use your information for the following purposes:
We may use your personal information for legitimate interests such as direct marketing or under reasonable expectation to provide you with information you would expect to receive or that would benefit and enhance our relationship. This information will help us review and improve our products, services and offers. You have the right to object to this processing and should you wish to exercise that right (see ‘How to contact us' below).
Who will we share your information with?
Sandstone Legal have robust data protection procedures in place to oversee the effective and secure processing of your personal data. We will not sell or rent your information to third parties, nor will we share your information with third parties for marketing purposes outside of Sandstone Legal.
Usually, we will only use your information within Sandstone Legal. However, there may be circumstances, in carrying out your legal work, where we need to disclose some information to third parties, for example:
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We ensure all outsourcing providers operate under service agreements that are consistent with our legal and professional obligations, including in relation to confidentiality.
How long will we keep your information for?
Your personal information will be retained only for as long as necessary to fulfil the purposes for which the information was collected, or as required by law, or as long as is set out in any relevant contract you may hold with us. For example:
In some cases, we may retain your information for a longer period. Where this applies, we will advise you of this at the time, for example:
As a general rule, if we are no longer providing services to you, we will delete or anonymise your account data after seven years. However, as above, different retention periods apply for different types of personal data and for different services.
Following the end of the relevant retention period, we will delete or anonymise your personal data.
More information is set out in our data retention policy, which is available on request.
How we will keep your personal data secure:
We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your personal data and other information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transferring your personal data out of the UK:
The countries outside of the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside of the UK. In those cases, we will comply with the applicable UK laws designed to ensure the privacy of your personal data.
We may use outsourcing companies located outside of the UK for administrative services and may have outsourcing agreements with companies based in South Africa and India.
Under data protection laws, we can only transfer your personal data to a country outside of the UK where:
Where we transfer your personal data outside the UK, we do so on the basis of an adequacy regulation or (where this is not available) by ensuring the use of legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time, we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
If you would like further information about data transferred outside of the UK, or a copy of the standard data protection clauses we use please contact us (see 'How to contact us' below).
Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the section on 'Changes to this privacy policy' below.
What rights do you have?
You have the following rights under the UK GDPR:
For more information on each of those rights, including the circumstances in which they apply, please contact us (see 'How to contact us' below) or see the Guidance from the UK Information Commissioner's Office (ICO) on individuals' rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Updating your details:
If any of the information that you have provided to us changes, for example if you change your name or e-mail address, please let us know (see below 'How to contact us').
Marketing Data:
We will use your personal data to send you updates (by email, text message, telephone, or post) about our services, including exclusive offers, promotions, or new services.
How we collect personal data:
The following are examples, although not exhaustive, of how we might collect your personal information:
The legal basis for using personal data for marketing purposes:
We handle enquiries at different stages and therefore group those enquiries in three distinct ways. We shall take the following steps in each instance:
Prospects:
Consent will need to be recorded before being added to marketing campaigns.
Retainer Clients:
We have a legitimate interest in using your personal data for marketing purposes (see above 'How and why we use your personal data'). This means we do not usually need your consent to send you marketing information. Upon collecting your personal data, you will be provided the opportunity to opt in to receiving marketing communications from us. We hope you will provide this information as you may find our communications useful, but if you choose not to, this will have no effect on accessing our legal services. Clients will have the option to exclude themselves from marketing by clicking the unsubscribe link on any marketing emails they may receive, on the telephone when speaking with an advisor, or by contacting us.
We appreciate that you may decide that you do not wish to receive marketing communications and we shall respect that choice. We have a legal obligation pursuant to the Data Protection Act 2018 and the UK GDPR to stop sending marketing communications if you object. If you do not want us to use your personal data in this way, please let us know (see below 'How to contact us').
Fixed fee clients:
Legitimate interest will be the legal basis for using your personal data for marketing purposes, as described within the 'Retainer Clients' section immediately above.
Social Media:
We use publicly available social media platforms to promote our services, to provide updates and to share any news and promotional updates. We may collect personal information from these social media platforms, for example, if you post a message on our Facebook page. By providing any of your information to us through these platforms you should be aware that:
Other types of advertising:
When you visit our website or similar websites Google may use our advertisements promoting our products and services which may appear on other third-party websites you visit across the internet for remarketing purposes, including cross-device remarketing. Google and other third parties will use cookies to tailor advertisements for website users based on their previous visit to our website. More information about cookies can be found below.
We do not have any control over the advertisements you see on other third-party websites, however you can request to opt out or customise these advertisements by using the Google Ads Preference Manager.
Recording calls:
We may from time to time, record calls that you make to us or we make to you or any other third party. This is for training, monitoring and quality purposes. Some calls may be observed by staff for training and development purposes.
Who can you complain to?
If you are unhappy about how we are using your information or how we have responded to your request, then you should contact us in the first instance (see below 'How to contact us'). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner's office. The UK's Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
How to contact us:
If you have any queries about this policy please contact us in writing, by post or email at the following addresses:
Sandstone Legal
4 Jordan Street
Manchester
England
M15 4PY
Email: compliance@sandstonelegal.com
Telephone: 0161 470 1511
Cookie policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
Sandstone Legal Limited (the 'Firm', 'we', 'us') (Sandstone Legal) which is registered in England and Wales under company number 10998083 with its registered office at 4 Jordan Street, Manchester, England, M15 4PY.
Our website
This cookie policy only relates to your use of our website, https://sandstonelegal.com.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to.These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.
Cookies
A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to improve our site and provide you with a better experience during your visit. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.
For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.
We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.
Our use of cookies
The table below provides more information about the cookies we use and why:
Cookie category | Cookies in use | Notice for users |
---|---|---|
Category 1 (Strictly necessary cookies) | User State | These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like e-billing, cannot be provided. |
Category 2 (Performance Cookies) | Google Analytics | These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. |
Category 3 (Functionality cookies) | None | These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. |
Category 4 (Targeting or Advertising cookies) | None | These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. |
How to turn off all cookies and consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner's Office, www.aboutcookies.org or www.allaboutcookies.org.
How to contact us
Please contact us if you have any questions about this cookie policy or the information, we hold about you.
If you wish to contact us, please send an email to compliance@sandstonelegal.com, or write to 4 Jordan Street, Manchester, England, M15 4PY.
Complaints policy
Complaints Procedure at Sandstone Legal
STAGE 1: Making an Initial Complaint
Procedure following acknowledgement of a formal complaint:
STAGE 2: Further Complaint?
If you remain dissatisfied with our service after making an initial complaint to the person dealing with your matter, as well as the person with overall supervision, please contact Sandstone Legal's Complaints Department, making your complaint for the attention of the Directors:
Address: Complaints Department,Sandstone Legal, 4 Jordan Street, Manchester, England, M15 4PY
Email: complaints@sandstonelegal.com
What to do if we cannot resolve your complaint:
Contact details:
If you would like more information about the Legal Ombudsman, you can contact them at:
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Visit: www.legalombudsman.org.uk http://www.legalombudsman.org.uk
Call: 0300 555 0333 between 9:00 to 17:00
Email: enquiries@legalombudsman.org.uk
What to do if you are unhappy with our behaviour
What will it cost?
You will not be charged for our work investigating a complaint made by you. Please note that if we have issued a bill for work done on a matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding. This is explained within our Terms and Conditions of Business.
The Legal Ombudsman service is free of charge
Special Requirements
Contact Us
If you have any questions or comments, wish to complain, or simply need more information, please contact us.
Address: Complaints Department, Sandstone Legal, 4 Jordan Street, Manchester, England, M15 4PY
Email: complaints@sandstonelegal.com
Telephone: 0161 470 1511